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At RUiXU Battery USA, we prioritize customer satisfaction. Our return policy ensures hassle-free returns for LiFePO4 battery banks, including our 5kWh battery and LiFePO4 battery packs. Visit our website to learn more about our return process and how we can assist you.

Return

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Returns are accepted on a case-by-case basis. To start the returns process, you will need to contact RUiXU at sales@ruixubattery.com. Please let the team know what your issue is in as much detail as possible. provide images and video to help our team provide you a solution as quickly as possible. Once received we will begin working on building out the details of your request! If you have received the wrong item and need an exchange, please contact customer service at:sales@ruixubattery.com

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New and Unused Product:

  1.  Must be within 10 days of delivery for refund.

  2.  Must have all accessories, box and checklist, and can't affect secondary sales.

  3.  The customer is responsible for the cost of returned shipping, shipping cost will be taken from total refund.

  4.  10% restocking fee will be taken from total refund for inspecting the item's condition and repackaging it.

 

Returns on Used and Installed Product:

All requests for return on Used and Installed Products begin with technical support troubleshooting. This process must be completed before an RMA is approved. Please contact our technical support team at: techsupport@ruixubattery.com to begin a technical support ticket for your return. The unit must be fully functioning and have all original accessories and packaging. The unit will be subject to further inspection to ensure working and in a resalable condition.

  1.  Must be within 30 days of delivery for refund.

  2.  Must have all accessories, box and checklist, and can't affect secondary sales.

  3.  The customer is responsible for the cost of returned shipping, shipping cost will be taken from total refund.

  4.  30% restocking fee will be taken from total refund for inspecting the item's condition and repackaging it.

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All returns may be subject to a restocking fee of up to 30% of the original invoice. To be eligible for a full return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return questions at sales@ruixubattery.com


Customer service: sales@ruixubattery.com  / tech support: techsupport@ruixubattery.com

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